CUSTOMER CHARTER AND MANAGEMENT POLICY for users of THE CAR PARK

The Management of FLYPARK is pleased to provide the following benefits for all clients using the car parking facility, in pursuance of their commitment to ensuring as far as possible the safety, security and convenience of our clients, their vehicles and possessions whilst at FLYPARK.

We provide:

• Periodic patrol of the car park by staff
• A client "contact point" for assistance, located at (Reception)
• Regular cleaning and tidying of the facility
• Clearly defined spaces provided for the physically challenged
• Efficient courteous and well trained staff available to assist
• Clear signage to assist identification of exits, pay stations, charges, help points, parking bays etc
• Regular monitoring and publication of customer satisfaction information
• CRIMESTOPPERS phone number - 0800 555 111

The Management and staff take their responsibility for client safety very seriously as they have identified the link between business success, customer satisfaction and the implementation of an effective car park management system.

The company has concluded that the Secured Car Park management system provides a suitable framework and has therefore committed to implement and maintain a car park management system that complies with these requirements.

Mr. A.F Baxter has been appointed Management Quality Representative responsible for the effective implementation and maintenance of the car park management system and has the authority to deal with all quality related matters.

Director
David Taylor