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Taking Your Pet Abroad

The Pet Travel Scheme
Please take your pet to the airport and then return to the car park for onward transfer. Please note that none of the car operators will transfer pets. The following is a quick summary of the scheme and the countries which the UK currently allow access. Countries are continually being added and deleted and the following web site www.defra.gov.uk/ani malh/quarantine/index.htm and your vet should always be consulted.

For up to date news always go to the Defra web site

Briefly the procedure is as follows and must be undertaken in this order

  • Have your pet microchipped by a vet for identification purposes.
  • Rabies vaccination. This must be done even if your pet has already been vaccinated.
  • A blood test to ensure the rabies vaccine has given your pet sufficient protection.

After this process has been undertaken and the vet has issued the necessary documentation you then need to wait a further 6 months from the date of the blood test.

Your pet effectively is issued with a EU pet passport showing the microchip identification number, which can be compared when your pet is travelling together with the dates of the vaccine and blood test. Before you renter the UK your pet needs to be treated against ticks and tapeworm. This treatment needs to be given within a time frame of between 24 and 48 hours before your return to this country. In essence you need to plan your return to this country and organise a visit to a vet abroad to coincide with this time frame. As the scheme is becoming more popular more vets abroad are offering this service. You will need to travel by an approved transport company, which can be a shipping line or airline company. Each airport or shipping line have their own special areas to which your pet needs to be taken. You will need to contact these centres beforehand.

Approved EU Countries

Austria Faroe Islands Ireland Poland
Azores Finland Italy Portugal
Balearic Islands France Latvia Reunion
Belgium French Guiana Lithuania Slovakia
Canary Islands Germany Luxembourg Slovenia
Ceuta Gibraltar Madeira Spain
Cyprus Greece Malta Sweden
Czech Republic Greenland Martinique  
Denmark Guadeloupe Melilla  
Estonia Hungary Netherlands  

Non Approved EU Countries

Andorra Croatia Mayotte San Marino
Antigua & Barbuda Falkland Islands Monaco Singapore
Argentina Fiji Montserrat Switzerland
Aruba French Polynesia Netherlands Antilles Taiwan
Ascension Island Grenadines New Caledonia United Arab Emirates
Australia Hawaii New Zealand USA (mainland)
Bahrain Hong Kong Norway Vanuatu
Barbados Iceland Russian Federation Vatican
Bermuda Jamaica St Helena Wallis & Futuna
Canada Japan St Kitts & Nevis  
Cayman Islands Liechtenstein St Pierre & Miquelon  
Chile Mauritius St Vincent  

PETS - transport companies and contacts

Rail

Name of Carrier Correspondence Address Telephone/Fax Number Website Address & E-mail Address
Eurostar Eurostar (UK) Ltd, Eurostar House, Waterloo Station, London SE1 8SE
Bookings: +44 (0) 8705 186 186
www.eurostar.com
Eurotunnel Eurotunnel, Cheriton Park, Cheriton High Street, Folkestone, Kent CT19 4QS Reservations: +44 (0) 8705 35 35 35

www.eurotunnel.co.uk/english/en-passenger/pets.asp

E-mail address:contact.centre@eurotunnel.com

Sea

Name of Carrier Correspondence Address Telephone/Fax Number Website Address & E-mail Address
Brittany Ferries   Bookings: +44 (0)8705 360360 www.brittany-ferries.co.uk
Condor Ferries  
Tel: +44 (0) 1305 761 551
www.condorferries.co.uk
Cunard Line Limited     www.cunard.com
DFDS Seaways   Bookings: +44 (0) 8705 333 111 www.dfdsseaways.co.uk
Hoverspeed Hoverspeed Ltd, International Hoverport, Dover, Kent. CT17 9TG

Bookings:+44 (0) 870 240 8070

Fax:+44 (0) 1304 865203

www.hoverspeed.com E-mail address: Reservations@hoverspeed.co.uk
Jeppesen Heaton Limited Ian H Jeppesen Director, Jeppesen Heaton Ltd, 17 Church Street, Epsom, Surrey KT17 4PF

UK: +44 (0)1372 745678

Falkland Islands: +500 27629 - Margaret Williams

Fax: UK:+44 (0) 1372 724111

Falkland Islands: +500 27603

E-mail address: Ian@jeppesen.freeserve.co.uk
Louis Dreyfus Lines Peter Gould, Port Operations supervisor, LCT support services, Continental ferry port, George Bing Way, Portsmouth. PO2 8SP +44 (0) 870 428 4335
E-mail address: peterg@lctsupport.com
Norfolkline Shipping Norfolkline Shipping, Eastern Docks, Dover, Kent. CT16 1JA

Bookings: +44 (0) 870 870 1020

Fax: +44 (0) 1304 218415


E-mail address: doverpax@norfolkline.com
P&O Ferries P&O Ferries, Channel House, Channel View Road, Dover, Kent CT17 9TJ Reservations:+ 44 (0) 8705 20 20 20

www.poferries.com

E-mail address: Customer.services@poferries.com

Sea France SeaFrance, Whitfield Court, Honeywood Cl, Whitfield, Kent CT16 3PX

Bookings: +44 (0) 8705 711 711

Fax: +44 (0) 1304 828486

www.seafrance.com

E-mail address: Enquiries@seafrance.com

Speedferries  

Bookings: +44 (0) 870 2200570

Fax: +44 (0) 1304 208000

www.speedferries.com

E-mail address: mail@speedferries.com

Stena Line Stena Line UK Ltd, Charter House, Park Street, Ashford, Kent TN24 8EX

Tel: +44 (0) 1255 243333

Fax: +44 (01255 252249

E-mail address: info.uk@stenaline.com
Superfast Ferries Superfast Ferries, The Terminal Building, Port of Rosyth, Fife. KY11 2XP Tel: +44 (0) 870 234 0870

www.superfast.com

E-mail address: info.scotland@superfast.com

Transmanch Ferries Steve Forrest, Transmanche Ferries,Newhaven Harbour, East Sussex, BN9 0BG Tel: +44 (0)1273 612875  

Air

Name of Carrier Correspondence Address Telephone/Fax Number Website Address & E-mail Address
Air Canada AC Cargo LiveAnimal Handling Desk Reservations:Tel: + 1 800 387 4865

www.aircanada.ca

For pets information: www.inspection.gc.ca

E-mail address:aclive@aircanada.ca

Air Malta Air Malta Plc Head Office Luqa LQA 01 Malta G C

Cargo Reservations (Malta): + 356 2299 4129/4215

Sales Manager/Reservations:+ 356 22994352

Heathrow Cargo Centre: + 44 (0) 1784 266023 [9-5] - Chris O’Donovan + 44 (0) 1784 266023 [Out of hours]

Fax:+ 356 2299 4146

E-mail addresses:General Information: Info@airmalta.com.mt

Sales: Kmsales@airmalta.com.mt

Specific queries: Henry.farrugia@airmalta.com.mt

Air New Zealand Air New Zealand Travel centre, Upper Ground Floor, New Zealand House, 80 Haymarket, London, SW1Y 4TQ Passenger Reservations:+44 (0) 800 028 4149
http://www.airnewzealand.co.uk
All Nippon Airways Mr Barry Davies, Unit 3, Heathrow Estate, Silver Jubilee Way, Cranford, Middlesex. TW4 6N4 UK

Reservations: + 44 (0) 20 7224 8866

Cargo UK: + 44 (0) 20 8283 2104

Japan Reservations: + 81 120 029 333

Fax:+ 44 (0) 20 8759 6897

www.ana.co.jp

E-mail Address: b.davis@ana.co.jp

Astraeus Cargo C/o Ladyhaye Kennels, Hare Lane, Blindley Heath, Ligfield, Surrey RH7 6JB

Tel: 01342 832161

Fax: 01342 834778

E-mail addresses: Nigel@ladyhaye.co.uk
Austrian Airlines The Austrian Airlines Group, BLDG 582, Sandringham Road, Heathrow Airport, Hounslow, MIDDX. TW6 3EF

Booking:+ 431 7007 62542/62589

Fax:+431 7007 62872

E-Mail Address:info.uk@aua.com
bmi british midland bmi british midland, Donington Hall, Castle Donington, Derby, East Midlands. DE74 2SB Reservations: + 44 (0) 870 240 0203

www.flybmi.com

cargo.reservations@flybmi.com

Britannia Airways Britannia Cargo, Stratus House, Cargo Service Centre, Bedfont Road, Staines, Middlesex. TW19 7NL

Tel: +44 (0) 1784 425300 (enquiries and reservations)

Fax: +44 (0) 1784 425397

US Sales and Reservations (001) 404 366 0222

 
British Airways UK   Reservations: + 44 (0) 870 850 9850

www.britishairways.com

www.baworldcargo.com

Clay Lacy Aviation

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

  Bookings: 001 818 947 5440; fax: 001 818 989 2953 www.claylacy.com
Continental Airlines Continental Airlines, 1600 Smith Street, HQSCX, Houston, Texas 7700USA Bookings 001 800 575 3335 or 001 281 553 5052

www.continental.com/travel/policies/animals/

E-mail address: petsafe@coair.com

CSA Czech Airlines  

Bookings: 00420 2 2011 3512

Fax: 00420 2 2428 1035

Website: www.czechairlines.co.uk

E-mail address: Milan.dorko@csa.cz

Cyprus Airways Cyprus Airways Ltd, 5 The Exchange, Brent Cross Gardens, London. NW4 3RJ

General Enquiries: + 44 (0) 20 8759 1102

Fax:+ 44 (0) 20 8897 3543

 

Elite aviation

PLEASE NOTE: This airline is a private jet operator, not a commercial airline

 

Bookings: 01959 570559

Fax: 01959 575026

Website: www.eliteaviation.com

Estonian Air

(Agent - Ladyhaye Kennels, UK)

  Bookings: 01342 832161Fax: 01342 834778

Website: www.ladyhaye.co.uk

E-mail address: info@ladyhaye.co.uk

Excel Airways Cargo Mr Peter Gilman, Suite 6F, Gatwick House, Peeks Brook Lane, Horley, Surrey. RH6 9ST

General Enquiries: + 44 (0) 1293 814343

Fax: +44 (0)1293 814321

E-mail address: petstravel@gbairwayscargo.com
Finnair Finnair Cargo, Building 582, Sandringham Road Cargo Terminal, Heathrow Airport. TW6 3SN General Enquiries: + 44 (0) 20 8897 2871 Cargo Bookings: 00 3589 818 501Fax:+ 44 (0) 20 8759 9856

www.finnair.com

www.finnair.co.uk/newsite/services/general.htm

E-mail address: Philip.hill@finnair.com

GB Airways GB Airways Cargo, Suite 6F, Gatwick House, Peeks Brook Lane, Horley, Surrey. RH6 9ST

General Enquiries: + 44 (0)1293 814343

Cargo (Gibraltar): 00 350 41632

Malta – Tubeline Ltd: 00 356 803438/9

Faro – Portugal: 00 351 289 818 344/384/280 - Antonio Fonseca

Malaga:Tel: +34 952 412 353Fax: +34 952 411 175- Jeannette or Marcos

Fax:+44 (0) 1293 434770 00 356 686 133

www.gbairwayscargo.com

E-mail address:petstravel@gbairwayscargo.com

Malaga E-mail address: info@vi-pet.com

Gold Air International

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

Gold Air House, Biggin Hill Airport, Westerham, Kent, TN16 3BN    
Gulf Air Cargo Gulf Air Cargo, Building 577, Sandringham Road, London Heathrow Airport, Middlesex. TW6 3GF

Tel: +44 (0)20 8759 1209

Fax: +44 (0)20 8564 7509

Contact: Jim Stewart

 
Japan Airlines Japan Airlines (Cargo), Shoreham Road East, Heathrow Airport, Hounslow, Middlesex. TW6 3SB

General Enquiries: + 44 (0) 20 8745 4630 or + 44 (0) 20 8759 2631

Tokyo + 81 476 323340

Osaka + 81 724 553210

Nagoya + 81 568 292500

Fax:
+ 44 (0) 20 8759 3157
+ 81 476 323279
+ 81 724 553219
+ 81 568 292504

www.japanairlines.com

E-mail address: Ian.mourton@jal.co.jp

JET Aviation

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

Flight Co-Ordinations Dept: Fax: +41 1816 5039or +41 1816 4866

E-mail address: charter_europe@jetaviation.com

www.jetaviation.com

KLM Correspondence Address: Appointed agent for pets shipments of KLM Cargo: Exel Freight Management (Netherlands) BV, Live Animals Logistics, Hoeksteen, 1572132 MX Hoofddorp, The Netherlands

Tel: (31) 20 655 1235/1254

Fax: (31) 20 655 1259

E-mail address: animals@nl.exel.com

www.klmcargo.com go to Product & Services, Fit - Animal Care, Fit Pets

Lufthansa  

Reservations: +44 (0) 8457 737747 (for Guide and Hearing Dogs Only)

Cargo Services: + 44 (0) 1753 687722

Fax:+ 44 (0) 1753 683407

www.lufthansa.com (for Guide and Hearing Dogs Only)

www.lhcargo.com

London Executive Aviation

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

  Reservations:+44 (0) 1708 688420

E-mail address: operations@flylea.com

www.flylea.com

Maersk Air Cargo Amanda Buchanan-Munro, Maersk Air Cargo, c/o Easipet, Ladyhaye International Pet Travel Agents, Hare Lane, Blindley Heath, Lingfield, Surrey. RH7 6JB Tel: +44 (0) 1342 832161

Website: www.easipet.com

E-mail address: info@easipet.com

Markoss Aviation

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

 

Bookings: 01959 570559

Fax: 01959 575026

Website: www.markoss-aviation.com

E-mail address: office@markoss-aviation.com

Marshall Executive Aviation

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

  Reservations:+44 (0) 1223 399299

Website: www.marshallexecair.com

Email: david.buckley@marshallaerospace.com

Monarch Airlines Customer Service Dept, Monarch Airlines, London Luton Airport, Luton, Beds. LU2 9NU 08700 40 50 40 Website: www.flymonarch.com
My Travel Cargo C/o Ladyhaye Kennels, Hare Lane, Blindley Heath, Ligfield, Surrey. RH7 6JB

Tel: 01342 832161

Fax: 01342 834778

E-mail addresses: Nigel@ladyhaye.co.uk

Net Jets International

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

TBC
TBC TBC

NetJets-Transportes Aereos SA

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

C/O Customer Services, Avenida das Descobertas, Galerias Alto da Barra, Piso 42780-053 Oeiras, Potugal

Tel: +35 121 446 8484

Fax: +35 121 446 0715

Website: www.netjets.com

E-mail address: lis-fightsrv@netjets.com

NETJETS US

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

 

Bookings: 001 614 239 4893;

Fax: 001 614 239 2437

Website: www.netjets.com

E-mail address: srose@netjets.com

Northwest Airlines Northwest Airlines, Oakfield Court, Consort Way, Horley, Surrey. RH6 7AF Bookings: +44 (0) 1293 568562 Website: www.nwa.com
Olympic Airlines Building 582, Sandringham Road, Heathrow Airport, Middx, TW6 3SG   Website: www.olympicairlines.com

PRIMEJETS (Starflight Aviation)

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

 

Tel: 01252 540 444

Fax: 01252 540 222

Website: www.starflight.co.ukE-mail address: charter@starflight.co.uk
Qantas  

Reservations Sydney: +61 1300 368 747

Reservations New Zealand: +64 92 75 10 19

Urgent Questions: + 44 (0) 20 8754 1001 – Denise Carter

Fax:+61 29 69 11 251 +64 92 75 80 90

Website: www.qantasfreight.com

E-mail address: livestock@qantas.com.au

Redhill Charters

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

  Bookings: +44 (0) 1273 464422

www.skyleisureaviation.co.uk

E-mail Address: skyleisureav@aol.com

Scandinavian Airlines System (SAS) Cargo Mr G J Lavers, Cargo Handling Manager, Scandinavian Airlines System, World Business Centre, Newall Road, London Heathrow Airport, Houndslow, Middlesex. TW6 2RE

Copenhagen:
Tel: +45 3232 4488
Fax: +45 32 323070

Oslo:Tel: +47 64 816482
Fax: +47 64 818356

Gothenburg:
Tel: +46 31 794 2105
Fax: +46 31 794 2120

Stockholm:
Tel: +46 8 797 3365
Fax: +46 8 797 4232

www.sascargo.com

E-mail address: Geoff.Lavers@sas.dk

Singapore Airlines Cargo Singapore Airlines Cargo Ltd, C/- Cargo Service Centre (UK) Ltd, Stratus House, Bedfont Road, Stanwell, Staines, Middlesex. TW19 7NL Tel: +65 65425588 (Reservations) Tel: +44 (0) 1784 266123 (Enquiries)

www.siacargo.com

E-mail: roy_picken@singaporeair.com.sg

Sirio S.p.A

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

Viale Aviazione, 65. 20138 Milan, Italy Tel: ++ 39 335 594 7840  
SwissWorld Cargo Cumulus House, Bedfont Road, Stanwell, Middlesex TW19 7NL

Tel: 01784 249104

Fax: 01784 262680

 

TAG Aviation (UK) Ltd

PLEASE NOTE: This airline is a private jet operator, not a commercial airline.

TAG aviation (UK) Ltd, Farnborough Airport, Hampshire GU14 6XA

Tel: +44 (0)1252 377977

Cargo - Executive Aircraft services: +44 (0)20 8562 7862

E-mail addresses:

ngibson@tagaviation.com dmackemsley@tagaviation.com

Thomas Cook Airways   Bookings: +44 (0) 8700 750 1888 www.thomascook.com
Virgin Atlantic Airways Shipping, Virgin Atlantic, CargoNumber one, Cargo Point, Bedfont Road, Stanwell TW19 7NZ Bookings:0845 0701 701 E-mail: virgin.shipping@fly.virgin.com
Zoom Airlines Stratus House, Cargo Service Centre, Bedfont Rd, Staines, Middx. TW19 7NL

Tel: 01784 425300

Fax 01784 425397

www.ana-aviation.com

E-mail addresses: sales@ana-aviation.com

By David Cook

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