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The Pet Travel Scheme
Please take your pet to the airport and then return to the car park for onward transfer. Please note that none of the car operators will transfer pets. The following is a quick summary of the scheme and the countries which the UK currently allow access. Countries are continually being added and deleted and the following web site www.defra.gov.uk/ani malh/quarantine/index.htm and your vet should always be consulted.
Please note the UK’s impending departure from the European Union
will change a lot of the foregoing and the Defra web site should be checked for new requirements.
Briefly the current procedure is as follows and must be undertaken in this order
- Have your pet microchipped by a vet for identification purposes.
- Rabies vaccination. This must be done even if your pet has already been vaccinated.
- A blood test to ensure the rabies vaccine has given your pet sufficient protection.
After this process has been undertaken and the vet has issued the necessary documentation.
Your pet effectively is issued with a EU pet passport showing the microchip identification number, which can be compared when your pet is travelling together with the dates of the vaccine and blood test. Before you re-enter the UK your pet needs to be treated against ticks and tapeworm. This treatment needs to be given within a time frame of between 60 hours before your return to this country. In essence you need to plan your return to this country and organise a visit to a vet abroad to coincide with this time frame. As the scheme is becoming more popular more vets abroad are offering this service.
You will need to travel by an approved transport company, which can be a shipping line or airline company. Each airport or shipping line have their own special areas to which your pet needs to be taken. You will need to contact these centres beforehand.
Approved EU Countries
| Austria | Faroe Islands | Ireland | Poland |
| Azores | Finland | Italy | Portugal |
| Balearic Islands | France | Latvia | Reunion |
| Belgium | French Guiana | Lithuania | Slovakia |
| Canary Islands | Germany | Luxembourg | Slovenia |
| Ceuta | Gibraltar | Madeira | Spain |
| Cyprus | Greece | Malta | Sweden |
| Czech Republic | Greenland | Martinique | |
| Denmark | Guadeloupe | Melilla | |
| Estonia | Hungary | Netherlands |
Non Approved EU Countries
| Andorra | Croatia | Mayotte | San Marino |
| Antigua & Barbuda | Falkland Islands | Monaco | Singapore |
| Argentina | Fiji | Montserrat | Switzerland |
| Aruba | French Polynesia | Netherlands Antilles | Taiwan |
| Ascension Island | Grenadines | New Caledonia | United Arab Emirates |
| Australia | Hawaii | New Zealand | USA (mainland) |
| Bahrain | Hong Kong | Norway | Vanuatu |
| Barbados | Iceland | Russian Federation | Vatican |
| Bermuda | Jamaica | St Helena | Wallis & Futuna |
| Canada | Japan | St Kitts & Nevis | |
| Cayman Islands | Liechtenstein | St Pierre & Miquelon | |
| Chile | Mauritius | St Vincent |
PETS – transport companies and contacts
Rail
| Name of Carrier | Correspondence Address | Telephone/Fax Number | Website Address & E-mail Address |
| Eurostar | Eurostar (UK) Ltd, Eurostar House, Waterloo Station, London SE1 8SE | Bookings: +44 (0) 8705 186 186 | www.eurostar.com |
| Eurotunnel | Eurotunnel, Cheriton Park, Cheriton High Street, Folkestone, Kent CT19 4QS | Reservations: +44 (0) 8705 35 35 35 | www.eurotunnel.co.uk/english/en-passenger/pets.asp E-mail address:contact.centre@eurotunnel.com |
Sea
| Name of Carrier | Correspondence Address | Telephone/Fax Number | Website Address & E-mail Address |
| Brittany Ferries | Bookings: +44 (0)8705 360360 | www.brittany-ferries.co.uk | |
| Condor Ferries | Tel: +44 (0) 1305 761 551 | www.condorferries.co.uk | |
| Cunard Line Limited | www.cunard.com | ||
| DFDS Seaways | Bookings: +44 (0) 8705 333 111 | www.dfdsseaways.co.uk | |
| Hoverspeed | Hoverspeed Ltd, International Hoverport, Dover, Kent. CT17 9TG | Bookings:+44 (0) 870 240 8070 Fax:+44 (0) 1304 865203 | www.hoverspeed.com E-mail address: Reservations@hoverspeed.co.uk |
| Jeppesen Heaton Limited | Ian H Jeppesen Director, Jeppesen Heaton Ltd, 17 Church Street, Epsom, Surrey KT17 4PF | UK: +44 (0)1372 745678 Falkland Islands: +500 27629 – Margaret Williams Fax: UK:+44 (0) 1372 724111 Falkland Islands: +500 27603 | E-mail address: Ian@jeppesen.freeserve.co.uk |
| Louis Dreyfus Lines | Peter Gould, Port Operations supervisor, LCT support services, Continental ferry port, George Bing Way, Portsmouth. PO2 8SP | +44 (0) 870 428 4335 | E-mail address: peterg@lctsupport.com |
| Norfolkline Shipping | Norfolkline Shipping, Eastern Docks, Dover, Kent. CT16 1JA | Bookings: +44 (0) 870 870 1020 Fax: +44 (0) 1304 218415 | E-mail address: doverpax@norfolkline.com |
| P&O Ferries | P&O Ferries, Channel House, Channel View Road, Dover, Kent CT17 9TJ | Reservations:+ 44 (0) 8705 20 20 20 | www.poferries.com E-mail address: Customer.services@poferries.com |
| Sea France | SeaFrance, Whitfield Court, Honeywood Cl, Whitfield, Kent CT16 3PX | Bookings: +44 (0) 8705 711 711 Fax: +44 (0) 1304 828486 | www.seafrance.com E-mail address: Enquiries@seafrance.com |
| Speedferries | Bookings: +44 (0) 870 2200570 Fax: +44 (0) 1304 208000 | www.speedferries.com E-mail address: mail@speedferries.com | |
| Stena Line | Stena Line UK Ltd, Charter House, Park Street, Ashford, Kent TN24 8EX | Tel: +44 (0) 1255 243333 Fax: +44 (01255 252249 | E-mail address: info.uk@stenaline.com |
| Superfast Ferries | Superfast Ferries, The Terminal Building, Port of Rosyth, Fife. KY11 2XP | Tel: +44 (0) 870 234 0870 | www.superfast.com E-mail address: info.scotland@superfast.com |
| Transmanch Ferries | Steve Forrest, Transmanche Ferries,Newhaven Harbour, East Sussex, BN9 0BG | Tel: +44 (0)1273 612875 |
Air
| Name of Carrier | Correspondence Address | Telephone/Fax Number | Website Address & E-mail Address |
| Air Canada | AC Cargo LiveAnimal Handling Desk | Reservations:Tel: + 1 800 387 4865 | www.aircanada.ca For pets information: www.inspection.gc.ca E-mail address:aclive@aircanada.ca |
| Air Malta | Air Malta Plc Head Office Luqa LQA 01 Malta G C | Cargo Reservations (Malta): + 356 2299 4129/4215 Sales Manager/Reservations:+ 356 22994352 Heathrow Cargo Centre: + 44 (0) 1784 266023 [9-5] – Chris O’Donovan + 44 (0) 1784 266023 [Out of hours] Fax:+ 356 2299 4146 | E-mail addresses:General Information: Info@airmalta.com.mt Sales: Kmsales@airmalta.com.mt Specific queries: Henry.farrugia@airmalta.com.mt |
| Air New Zealand | Air New Zealand Travel centre, Upper Ground Floor, New Zealand House, 80 Haymarket, London, SW1Y 4TQ | Passenger Reservations:+44 (0) 800 028 4149 | http://www.airnewzealand.co.uk |
| All Nippon Airways | Mr Barry Davies, Unit 3, Heathrow Estate, Silver Jubilee Way, Cranford, Middlesex. TW4 6N4 UK | Reservations: + 44 (0) 20 7224 8866 Cargo UK: + 44 (0) 20 8283 2104 Japan Reservations: + 81 120 029 333 Fax:+ 44 (0) 20 8759 6897 | www.ana.co.jp E-mail Address: b.davis@ana.co.jp |
| Astraeus Cargo | C/o Ladyhaye Kennels, Hare Lane, Blindley Heath, Ligfield, Surrey RH7 6JB | Tel: 01342 832161 Fax: 01342 834778 | E-mail addresses: Nigel@ladyhaye.co.uk |
| Austrian Airlines | The Austrian Airlines Group, BLDG 582, Sandringham Road, Heathrow Airport, Hounslow, MIDDX. TW6 3EF | Booking:+ 431 7007 62542/62589 Fax:+431 7007 62872 | E-Mail Address:info.uk@aua.com |
| bmi british midland | bmi british midland, Donington Hall, Castle Donington, Derby, East Midlands. DE74 2SB | Reservations: + 44 (0) 870 240 0203 | www.flybmi.com cargo.reservations@flybmi.com |
| Britannia Airways | Britannia Cargo, Stratus House, Cargo Service Centre, Bedfont Road, Staines, Middlesex. TW19 7NL | Tel: +44 (0) 1784 425300 (enquiries and reservations) Fax: +44 (0) 1784 425397 US Sales and Reservations (001) 404 366 0222 | |
| British Airways UK | Reservations: + 44 (0) 870 850 9850 | www.britishairways.com www.baworldcargo.com | |
| Clay Lacy Aviation PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Bookings: 001 818 947 5440; fax: 001 818 989 2953 | www.claylacy.com | |
| Continental Airlines | Continental Airlines, 1600 Smith Street, HQSCX, Houston, Texas 7700USA | Bookings 001 800 575 3335 or 001 281 553 5052 | www.continental.com/travel/policies/animals/ E-mail address: petsafe@coair.com |
| CSA Czech Airlines | Bookings: 00420 2 2011 3512 Fax: 00420 2 2428 1035 | Website: www.czechairlines.co.uk E-mail address: Milan.dorko@csa.cz | |
| Cyprus Airways | Cyprus Airways Ltd, 5 The Exchange, Brent Cross Gardens, London. NW4 3RJ | General Enquiries: + 44 (0) 20 8759 1102 Fax:+ 44 (0) 20 8897 3543 | |
| Elite aviation PLEASE NOTE: This airline is a private jet operator, not a commercial airline | Bookings: 01959 570559 Fax: 01959 575026 | Website: www.eliteaviation.com | |
| Estonian Air (Agent – Ladyhaye Kennels, UK) | Bookings: 01342 832161Fax: 01342 834778 | Website: www.ladyhaye.co.uk E-mail address: info@ladyhaye.co.uk | |
| Excel Airways Cargo | Mr Peter Gilman, Suite 6F, Gatwick House, Peeks Brook Lane, Horley, Surrey. RH6 9ST | General Enquiries: + 44 (0) 1293 814343 Fax: +44 (0)1293 814321 | E-mail address: petstravel@gbairwayscargo.com |
| Finnair | Finnair Cargo, Building 582, Sandringham Road Cargo Terminal, Heathrow Airport. TW6 3SN | General Enquiries: + 44 (0) 20 8897 2871 Cargo Bookings: 00 3589 818 501Fax:+ 44 (0) 20 8759 9856 | www.finnair.com www.finnair.co.uk/newsite/services/general.htm E-mail address: Philip.hill@finnair.com |
| GB Airways | GB Airways Cargo, Suite 6F, Gatwick House, Peeks Brook Lane, Horley, Surrey. RH6 9ST | General Enquiries: + 44 (0)1293 814343 Cargo (Gibraltar): 00 350 41632 Malta – Tubeline Ltd: 00 356 803438/9 Faro – Portugal: 00 351 289 818 344/384/280 – Antonio Fonseca Malaga:Tel: +34 952 412 353Fax: +34 952 411 175- Jeannette or Marcos Fax:+44 (0) 1293 434770 00 356 686 133 | www.gbairwayscargo.com E-mail address:petstravel@gbairwayscargo.com Malaga E-mail address: info@vi-pet.com |
| Gold Air International PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Gold Air House, Biggin Hill Airport, Westerham, Kent, TN16 3BN | ||
| Gulf Air Cargo | Gulf Air Cargo, Building 577, Sandringham Road, London Heathrow Airport, Middlesex. TW6 3GF | Tel: +44 (0)20 8759 1209 Fax: +44 (0)20 8564 7509 Contact: Jim Stewart | |
| Japan Airlines | Japan Airlines (Cargo), Shoreham Road East, Heathrow Airport, Hounslow, Middlesex. TW6 3SB | General Enquiries: + 44 (0) 20 8745 4630 or + 44 (0) 20 8759 2631 Tokyo + 81 476 323340 Osaka + 81 724 553210 Nagoya + 81 568 292500 Fax: | www.japanairlines.com E-mail address: Ian.mourton@jal.co.jp |
| JET Aviation PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Flight Co-Ordinations Dept: | Fax: +41 1816 5039or +41 1816 4866 | E-mail address: charter_europe@jetaviation.com www.jetaviation.com |
| KLM | Correspondence Address: Appointed agent for pets shipments of KLM Cargo: Exel Freight Management (Netherlands) BV, Live Animals Logistics, Hoeksteen, 1572132 MX Hoofddorp, The Netherlands | Tel: (31) 20 655 1235/1254 Fax: (31) 20 655 1259 | E-mail address: animals@nl.exel.com www.klmcargo.com go to Product & Services, Fit – Animal Care, Fit Pets |
| Lufthansa | Reservations: +44 (0) 8457 737747 (for Guide and Hearing Dogs Only) Cargo Services: + 44 (0) 1753 687722 Fax:+ 44 (0) 1753 683407 | www.lufthansa.com (for Guide and Hearing Dogs Only) www.lhcargo.com | |
| London Executive Aviation PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Reservations:+44 (0) 1708 688420 | E-mail address: operations@flylea.com www.flylea.com | |
| Maersk Air Cargo | Amanda Buchanan-Munro, Maersk Air Cargo, c/o Easipet, Ladyhaye International Pet Travel Agents, Hare Lane, Blindley Heath, Lingfield, Surrey. RH7 6JB | Tel: +44 (0) 1342 832161 | Website: www.easipet.com E-mail address: info@easipet.com |
| Markoss Aviation PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Bookings: 01959 570559 Fax: 01959 575026 | Website: www.markoss-aviation.com E-mail address: office@markoss-aviation.com | |
| Marshall Executive Aviation PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Reservations:+44 (0) 1223 399299 | Website: www.marshallexecair.com Email: david.buckley@marshallaerospace.com | |
| Monarch Airlines | Customer Service Dept, Monarch Airlines, London Luton Airport, Luton, Beds. LU2 9NU | 08700 40 50 40 | Website: www.flymonarch.com |
| My Travel Cargo | C/o Ladyhaye Kennels, Hare Lane, Blindley Heath, Ligfield, Surrey. RH7 6JB | Tel: 01342 832161 Fax: 01342 834778 | E-mail addresses: Nigel@ladyhaye.co.uk |
| Net Jets International PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | TBC | TBC | TBC |
| NetJets-Transportes Aereos SA PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | C/O Customer Services, Avenida das Descobertas, Galerias Alto da Barra, Piso 42780-053 Oeiras, Potugal | Tel: +35 121 446 8484 Fax: +35 121 446 0715 | Website: www.netjets.com E-mail address: lis-fightsrv@netjets.com |
| NETJETS US PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Bookings: 001 614 239 4893; Fax: 001 614 239 2437 | Website: www.netjets.com E-mail address: srose@netjets.com | |
| Northwest Airlines | Northwest Airlines, Oakfield Court, Consort Way, Horley, Surrey. RH6 7AF | Bookings: +44 (0) 1293 568562 | Website: www.nwa.com |
| Olympic Airlines | Building 582, Sandringham Road, Heathrow Airport, Middx, TW6 3SG | Website: www.olympicairlines.com | |
| PRIMEJETS (Starflight Aviation) PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Tel: 01252 540 444 Fax: 01252 540 222 | Website: www.starflight.co.ukE-mail address: charter@starflight.co.uk | |
| Qantas | Reservations Sydney: +61 1300 368 747 Reservations New Zealand: +64 92 75 10 19 Urgent Questions: + 44 (0) 20 8754 1001 – Denise Carter Fax:+61 29 69 11 251 +64 92 75 80 90 | Website: www.qantasfreight.com E-mail address: livestock@qantas.com.au | |
| Redhill Charters PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Bookings: +44 (0) 1273 464422 | www.skyleisureaviation.co.uk E-mail Address: skyleisureav@aol.com | |
| Scandinavian Airlines System (SAS) Cargo | Mr G J Lavers, Cargo Handling Manager, Scandinavian Airlines System, World Business Centre, Newall Road, London Heathrow Airport, Houndslow, Middlesex. TW6 2RE | Copenhagen: Tel: +45 3232 4488 Fax: +45 32 323070Oslo:Tel: +47 64 816482 Fax: +47 64 818356Gothenburg: Tel: +46 31 794 2105 Fax: +46 31 794 2120 Stockholm: | www.sascargo.com E-mail address: Geoff.Lavers@sas.dk |
| Singapore Airlines Cargo | Singapore Airlines Cargo Ltd, C/- Cargo Service Centre (UK) Ltd, Stratus House, Bedfont Road, Stanwell, Staines, Middlesex. TW19 7NL | Tel: +65 65425588 (Reservations) Tel: +44 (0) 1784 266123 (Enquiries) | www.siacargo.com E-mail: roy_picken@singaporeair.com.sg |
| Sirio S.p.A PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | Viale Aviazione, 65. 20138 Milan, Italy | Tel: ++ 39 335 594 7840 | |
| SwissWorld Cargo | Cumulus House, Bedfont Road, Stanwell, Middlesex TW19 7NL | Tel: 01784 249104 Fax: 01784 262680 | |
| TAG Aviation (UK) Ltd PLEASE NOTE: This airline is a private jet operator, not a commercial airline. | TAG aviation (UK) Ltd, Farnborough Airport, Hampshire GU14 6XA | Tel: +44 (0)1252 377977 Cargo – Executive Aircraft services: +44 (0)20 8562 7862 | E-mail addresses: ngibson@tagaviation.com dmackemsley@tagaviation.com |
| Thomas Cook Airways | Bookings: +44 (0) 8700 750 1888 | www.thomascook.com | |
| Virgin Atlantic Airways | Shipping, Virgin Atlantic, CargoNumber one, Cargo Point, Bedfont Road, Stanwell TW19 7NZ | Bookings:0845 0701 701 | E-mail: virgin.shipping@fly.virgin.com |
| Zoom Airlines | Stratus House, Cargo Service Centre, Bedfont Rd, Staines, Middx. TW19 7NL | Tel: 01784 425300 Fax 01784 425397 | www.ana-aviation.com E-mail addresses: sales@ana-aviation.com |
By David Cook
